Our returns & refunds policy.
We aim to provide a flexible, easy returns policy. If you have any questions please don’t hesitate to get in touch with us.
Your retainers can be returned to us within 30 days of being delivered, for a full refund or replacement. Free returns shipping will be included.
All shipping will be paid for by us when you’re returning your retainers for a refund or a replacement. Please make sure your retainers are securely packaged when being returned to us. To initiate a return please contact us.
Your impression kit can be returned to us within 30 days of being delivered, for a full refund.
When returning your unused impression kit to us, you are responsible for any shipping costs and any risks of loss or damage to the kit when being returned to us. We are unable to refund any shipping costs incurred when returning your unused impression kit(s) to us.