Frequently asked questions
Please browse our answers to popular questions below.
About our retainers
What are retainers?
How does it all work?
What are your retainers made from?
Are your retainers suitable for me?
Do your retainers have BPA in them?
About our impression kits
How do I order an impression kit?
I have a model/impression, do I need a kit?
Are my impressions OK?
How do I send my impressions to you?
Pricing
How much do your retainers cost?
Why are your retainers affordable?
How much do your impression kits cost?
Postage & delivery times
When will my impression kit be delivered?
How long does it take for you to make my retainers?
Are there any shipping fees?
Returns, refunds, and replacements
What is your returns policy?
I wish to have my retainers replaced
I wish to return my retainers for a refund
Get your retainers within the next week.
Delivered in as quick as 7 days.
Over 800+ retainers made
